© Staatskanzlei RLP / Von Erichsen

© Staatskanzlei RLP / Von Erichsen

© Staatskanzlei RLP / Von Erichsen

First steps

Here you can find the answers to questions such as: What is a reception centre? Where can I get food and clothes? How and where can I learn German? The information on the following page will answer these questions as well as others.


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ANKOMMEN A guide for your first weeks in Germany
The portal with up-to-date statistics, facts and information about Germany

© Bundesverband der Angehörigen psychisch erkrankter Menschen

How are you?
You are living in a totally new situation after having fled from home.  Many impressions in your new environment are unsettling you.  Now, you have the impression that your family feels not fine.  Your child sits sadly on the side and ponders all the time. Your wife or husband talks about nightmares in the morning. You live in steady fear which compromise even your daily routine.  You feel that you need support.

How we can help you
With our “SeeleFon”, the nationwide telephone and electronic self-help service, we support refugees and migrants in mental distress and their families.

Your number for mental support
0228 / 71002425
Monday, Tuesday, Wednesday 
10 to 12 am and 2 to 3 pm